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STANDARD BOOKING CONDITIONS

Payment

  1. Payment for all tours and services must be made in full prior to commencement of the relevant tour or service.
  2. For tours booked in advance a deposit of GBP75.00 (USD150.00) per person is required with balance due in full no later than six weeks prior to commencement of the tour. Where tours are booked up to six weeks prior to commencement of the relevant tour or service then payment in full is required on confirmation of the booking. Where appropriate, these payment conditions may be varied by the management of Catswhiskerstours Limited (at its absolute discretion) subject at all times to receipt by the company of  payment in full (in clear funds) prior to commencement of the relevant tour or service.
  3. Cheques (checks) will be accepted at the discretion of the company.
  4. Payments can be accepted via Visa, American Express or MasterCard all being subject to a minimum additional handling fee of 2% of payment amount.
  5. The company will be under no obligation to issue a payment reminder.
  6. All payments made in advance will be placed in a separate trust account until completion of the relevant tour.
  7. Payment may be made online using credit/debit cards: click here for secure booking.

Cancellation

  1. Where the balance owing on a tour or service is not paid in accordance with the conditions specified under heading ‘Payment’ above then the management of Catswhiskerstours Limited  reserves the right (in its absolute discretion) to cancel the tour or service and forfeit the deposit.
  2. The deposit is forfeited on any cancellation which must be notified to the company in writing, by facsimile or by electronic communication.
  3. Where notification of cancellation has been received by Catswhiskerstours Limited less than six weeks prior to commencement of a tour or service the following schedule of refunds will apply:
    • 41-28 days before start- 75pct of balance
    • 27-14 days before start-50pct of balance
    • 13-0 days before start-NIL
  4. Where exceptional circumstances so warrant the management of atswhiskerstours Limited reserves the right (in its absolute discretion) to cancel tours or services. In such cases clients will be promptly informed and offered :
    • transfer to a substitute trip or tour or
    • an alternative trip or tour which if a lower cash value will include a cash adjustment refund or
    • A total refund of all prepaid monies.

Risks and Insurance

Clients (customers) must have appropriate and adequate insurance (with a reputable insurer) to cover death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents of same and expenses associated with cancellation or curtailment of a tour. Each client is responsible for loss of or damage to baggage or personal possessions or consequential loss arising therefrom. In the event of client illness, then the relevant client must accept responsibility for any medical costs incurred and Catswhiskerstours Limited shall not be liable to refund any part of the tour cost. It is incumbent on each client to ensure that insurance cover held is both current and adequate for the particular needs of such client and/or group for which such client is responsible. All visitors from overseas must have insurance to cover accident and repatriation.

Clients are reminded that the booking form contains a section requiring the client entering into the booking arrangement to warrant that adequate insurance either is held or will be obtained prior to commencement of the relevant tour. Catswhiskerstours Limited reserves the right to sight evidence of such insurance.

Health and Safety

  • The group must at all times abide by the directions of the Tour Guide or Tour Director.
  • The Guide/Company must be notified in advance of clients' which are suffering from any medical condition or are taking medication which is likely to interfere with their mobility and/or ability to fully participate in the agreed tour programme.
  • Clients whose fitness level or medical condition is not considered by the Company/Guide to be appropriate for certain activities may be asked to make alternative arrangements. In such cases compensation will not be offered by the Company.
  • Clients should be aware that weather conditions in Scotland can be severe and hence MUST be properly equipped.
  • Catswhiskerstours Limited reserves the right to terminate a tour if, in the reasonable opinion of the company the behaviour of a client or client group is or is likely to be disruptive, dangerous or upsetting to other people or if such client or group have caused or are likely to cause damage to property. Catswhiskerstours Limited will not pay any refund or costs incurred by a client in the event that a tour is terminated due to unacceptable behaviour.

Accommodation and Entry Fees

The management of Catswhiskerstours Limited will endeavour to match the relevant accommodation standard agreed with the customer or client as measured as measured by the hospitality industry’s star ratings system. When this cannot be achieved alternatives will be offered.

Unless otherwise stated, entrance fees to visitor attractions are not included in the price of the relevant tour.

Complaints Procedure

Whenever possible clients (customers) should promptly bring a complaint to attention of the Guide/Company.

Clients wishing to lodge a complaint after the trip or tour should write to the company within 28 days of the tour end providing full details. The Company will endeavour to resolve such complaint in an amicable manner as expeditiously as possible.

Booking Form

It is the client's responsibility to complete and return the booking form. Where one signature is present on a form for a multiple booking this shall be treated by the company as indicating that the person signing accepts Catswhiskerstours Limited's booking conditions on behalf of the entire group all of whom have read the agreement and agree to be bound by the conditions stated.

Non Invalidation of Booking Conditions

Provision of a tour or service by Catswhiskerstours Limited without prior completion of a Booking Form shall in no way invalidate the Standard Booking Conditions set out herein.

The Standard Booking Conditions set out herein shall be deemed to apply to all Catswhiskerstours Limited travel products irrespective of whether a Booking Form has or has not been completed and submitted to the Company.

 

Changes and Website Information

At time of publication all details are believed to be correct. However, the company reserves the right to alter the information, prices and itineraries advertised before accepting a booking. In such cases changes will be binding on all parties.

Size of Tour Parties

Size of tour parties will be at the discretion of the Catswhiskerstours Ltd.

Pricing

Tours and services will be priced in base currency of Pounds Sterling (GBP). However, for assistance of clients/visitors, price equivalent in local currency may be provided but subject at all times to the base currency of the tour service being Pounds Sterling. No liability will be accepted by Catswhiskerstours Ltd for accuracy of local currency price equivalents which may be subject to change on a daily basis.

Liabilities Disclaimer

Whilst the Company, Catswhiskerstours Limited will make every effort to ensure that all tour arrangements are made correctly and efficiently the Company will not be liable where any failure to perform or improper performance was due to: the act(s) and/or omission(s) of the person(s) affected or another party member, or those of a third party not connected with the provision of the relevant tour and which were unforeseeable or unavoidable, or 'force majeure' as defined below.

Force Majeure

  • The Company (Catswhiskerstours Limited) cannot accept liability to pay any compensation where the performance or prompt performance of the Company's obligations is prevented or affected by 'force majeure'. In these Booking Conditions, 'force majeure' means any event which the Company or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside the Company's control.

The Company cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of information given to the Company by the client(s) concerning the booking prior to the Company accepting it, the Company could not have foreseen the client would suffer or incur if the Company breached its contract with the client(s) or (2) which did not result from any breach of contract or other fault by the Company or its employees or, where the Company is responsible for them, its suppliers. Additionally, the Company cannot accept liability for any business losses.

The Company, cannot accept responsibility for (1) the safety or roadworthiness of any equipment including, but not limited to, bicycles and motor vehicles which may be hired from third parties in the course of a Tour and (2) the safety and well being of clients whilst undertaking activities which are self-led (e.g. cycling and walking) or provided by third parties (e.g. fishing, golfing or similar activities). Clients must satisfy themselves as regard to the safety and suitability of both equipment and the activity selected.

Law

These booking conditions and any contract to which they apply shall be governed by the laws of Scotland